Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Lanai Grace Honolulu, accessible via info@lanaigrace.com.
Lanai Grace Honolulu is operated from:
2215 ALOHA DR HONOLULU HI 96815-2839 USA
By placing an order on our website, you agree to these Terms and Conditions.
1. Applicability
These Terms and Conditions apply to all orders, purchases, and use of our website.
By completing a purchase, you confirm that you have read, understood, and accepted these Terms and Conditions.
2. Product Information
We make every effort to display our products, descriptions, images, sizes, colors, and prices as accurately as possible.
Minor differences in color, fabric appearance, sizing, or product details may occur due to screen settings, photography, production batches, or supplier updates.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
3. Orders and Payment
Orders are processed after full payment has been received.
Available payment methods may vary depending on your location and the payment options shown at checkout.
After placing an order, you will receive an order confirmation by email. This confirmation does not guarantee acceptance if there is an obvious pricing error, stock issue, payment problem, or suspected fraudulent activity.
4. Processing and Delivery
Our estimated processing time is:
1 to 3 business days
Our estimated shipping time to the United States, including Hawaii, is:
3 to 18 business days after processing
Delivery times are estimates and may vary due to customs, carrier delays, local delivery conditions, peak periods, incorrect address details, or other circumstances outside our direct control.
Orders may be shipped directly from our fulfilment partners or suppliers.
If we are unable to ship your order within the stated timeframe, we will notify you and provide the option to either continue waiting or cancel the order for a refund.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
We cannot guarantee changes after an order has already been processed or shipped.
6. Returns and Cancellations
Please refer to our separate Return and Refund Policy for all return, exchange, cancellation, and refund conditions.
Return eligibility may depend on the condition of the item, the return period, hygiene considerations, and whether the item was purchased during a sale or promotional period.
7. Lost, Stolen, or Delivered Packages
Once tracking shows that a package has been delivered to the address provided at checkout, Lanai Grace Honolulu is not responsible for theft, loss, or damage after delivery.
If your package is marked as delivered but you have not received it, please first check with your household, neighbors, building reception, mailroom, or local carrier.
We will assist where reasonably possible, but final delivery disputes may need to be handled directly with the shipping carrier.
8. Product Availability
All products are subject to availability.
We reserve the right to cancel or refund any order if an item becomes unavailable, discontinued, incorrectly listed, or affected by a supplier issue.
9. Promotions and Discounts
Promotions, sale prices, discount codes, and limited-time offers may be changed, extended, or withdrawn at any time.
Discount codes cannot be applied retroactively after an order has been placed.
10. Intellectual Property
All content on this website, including text, images, logos, product descriptions, branding, and design elements, belongs to Lanai Grace Honolulu or its licensors and may not be copied, reproduced, distributed, or used without written permission.
11. Complaints
Complaints can be submitted by email to:
We aim to respond within 5 business days.
12. Limitation of Liability
Lanai Grace Honolulu is not liable for indirect, incidental, or consequential losses resulting from the use of our website, delayed delivery, product misuse, or circumstances outside our reasonable control.
Nothing in these Terms and Conditions limits any rights that cannot legally be excluded under applicable consumer protection laws.
13. Applicable Law
These Terms and Conditions are governed by the laws of Ireland.
If mandatory consumer protection laws apply in the customer’s country or state of residence, those rights remain unaffected.