Shipping and Delivery
Shipping and Delivery
We aim to process and deliver your order as quickly and accurately as possible. Below you will find all relevant information about our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 working days after your order has been placed.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Delivery Time
The average delivery time is 3 to 18 working days, depending on your location and the courier service.
Please note that delivery times may be longer during busy periods, public holidays or unexpected courier delays. In most cases, orders are delivered well within 30 days.
Shipping Method and Origin
Some orders may be shipped directly from our international fulfilment partners. Because of this, import duties, VAT or customs charges may apply depending on the destination country and local regulations.
Any applicable customs charges are the responsibility of the customer, unless clearly stated otherwise at checkout.
Shipping Costs
Shipping costs are shown clearly at checkout before you complete your order. These may depend on the destination, order value and selected shipping method.
For orders in Ireland, free delivery may apply when shown at checkout.
Delivery Issues
Please make sure your delivery address is correct before placing your order.
If you notice an error in your shipping address, contact us within 24 hours of placing your order at info@lanaigrace.com
If your tracking information shows that your parcel has been delivered but you have not received it, please contact us as soon as possible. We will review the tracking information and assist you with the next steps.
Questions
If you have any questions about shipping or delivery, please contact us at: